Privacy policy.

Privacy Policy

Effective Date: 5th June, 2025
Last Updated: 20th June , 2025

Introduction

At Therapy with Iya, your privacy and trust are our highest priorities. This Privacy Policy explains how we collect, use, protect, and disclose your information when you engage with our services, website, or telehealth platform.

1. Information We Collect

We collect the following types of information:

a) Personal Information

  • Name, date of birth, email, phone number

  • Emergency contact information

  • Payment information (when applicable)

b) Health Information (PHI)

  • Mental health history, treatment goals, and session notes

  • Insurance details

  • Any other information you provide during your care

c) Digital Information

  • IP address, browser type, time spent on our website

  • Platform usage data if using telehealth services

2. How We Use Your Information

We may use your information to:

  • Provide therapy and wellness services

  • Contact you regarding appointments or treatment plans

  • File claims with your insurance provider

  • Improve our services and website

  • Comply with legal obligations (e.g. subpoenas, court orders)

3. Confidentiality and HIPAA Compliance

We are fully HIPAA-compliant. All your health data is kept confidential and is only shared:

  • With your written consent

  • When legally required

  • To prevent serious harm to you or others

  • With insurance providers for billing (as allowed by law)

4. How Your Information Is Protected

We use secure servers, encrypted data storage, and HIPAA-compliant telehealth software to protect your data. Access is limited to licensed clinicians and administrative staff with a strict confidentiality agreement.

5. Your Rights

You have the right to:

  • Request a copy of your records

  • Correct or update your information

  • Request restrictions on certain disclosures

  • Withdraw consent for future communication

  • File a complaint with our office or with the U.S. Department of Health & Human Services

6. Third-Party Services

We may use secure third-party platforms (such as SimplePractice, Zoom for Healthcare, or Stripe) for scheduling, billing, or communication. These services comply with HIPAA standards.

7. Changes to This Policy

We may update this policy occasionally. Any updates will be posted on our website with a revised effective date.

8. Contact Us

If you have any questions about this policy or your rights, please contact:

Therapy with Iya
Email: iyatherapywithiya.com
Phone: 720 297 3769